1) By Bank Transfer or EFT (Electronic Funds Transfer)
You can make payments to our Vakıflar Bankası T.A.O. (TL) account.
2) By Credit Cards via Our Website
You can use our online single payment or EFT from our Vakıflar Bankası account with any type of credit card. For online payments, the amount will be debited from your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock problems, a refund will be made to your credit card within 3 business days.
3) Order Price Refund
In case of order cancellations for any reason; Alta Naturel Gıda Tarım San. Tic. A.Ş. will refund the product price to your account and/or credit card within three business days. However, you must provide your bank account information and/or credit card information correctly and completely to our company's finance officials.
4) Delivery
We strive to deliver the products you have ordered to the cargo company on the same day. For products that take time to procure, the cargo delivery time is 3 business days, as stated in the product details. You will be informed in case of any potential delivery delays. To ensure smooth delivery, please provide your current location as the delivery address. Your requests will be processed according to the delivery method you selected at the end of your order. Products from our Istanbul-based company will be shipped via Aras Kargo. Orders are handed over to the courier company within a maximum of 2 (two) business days after confirmation. You can consult with our customer representative regarding different delivery options. Also, cargo deliveries are only valid for Turkey.
5) Payment Tracking
If the system is unable to complete the transaction due to any problem, the visitor is informed of this situation on the payment page. In case of any error in the specified address, the customer who placed the order is contacted regarding the order that could not be delivered. The validity of the email address provided by the visitor is confirmed by an automatic email sent after the order is processed. We are responsible for the delivery to both the customer and the bank whose credit card system we use. Please note! If you think the packages have been damaged during shipment, open and check them in front of the delivery company representative. If you believe the product is damaged, do not accept delivery and have the shipping company prepare a damage report. Once the product is accepted, it is assumed that the shipping company has fully fulfilled its duties. If the product is damaged: Please send the damage report you have prepared to fax number 0322 429 03 96 as soon as possible and inform us of the situation at [email protected]. Once you have completed these steps, we will begin working on your package and arrange for a reshipment as soon as possible. Briefly explaining why you wish to return the product in this email will help us in our work regarding the product.